Although Shopify Support is able to support a wide range of basic customizations, keep in mind that Shopify can’t help with the following tasks:
- Implementing unsupported tutorials
- Customizing or troubleshooting themes that contain significant code changes
- Installing, removing, or modifying third-party apps (apps not developed by Shopify)
- Customizing or troubleshooting third-party code (code not developed by Shopify, including code from Experts and Forums)
- Customizing or troubleshooting content added via the rich text editor.
- Adding new fonts
- Editing slideshows (including sizing, cropping and functionality)
- Adding pop-ups
- Adding additional add to cart buttons on product pages or collection pages
- Changing drop-down menus into buttons
- Providing advanced collection sorting and filtering
- Making a theme wider or narrower
- Making an unresponsive theme responsive
- Adding infinite scroll (showing more products or content as the page scrolls)
- Editing images (including cropping, adjusting color profiles, removing backgrounds, etc.)
- Adding hover effects to product images
- Adding labels or badges on collection pages
- Adding color swatches
- Implementing changes that provide misleading or deceptive information to customers
- Moving features from one theme to another
- Changing the color of payment icons
- Editing the code for the checkout (except for Shopify Plus)
- Custom translation services (including Order Printer and E-mail Notification Templates)
- Providing coding instructions or feedback
