Shopify Design Policy

Although Shopify Support is able to support a wide range of basic customizations, keep in mind that Shopify can’t help with the following tasks:

  • Implementing unsupported tutorials
  • Customizing or troubleshooting themes that contain significant code changes
  • Installing, removing, or modifying third-party apps (apps not developed by Shopify)
  • Customizing or troubleshooting third-party code (code not developed by Shopify, including code from Experts and Forums)
  • Customizing or troubleshooting content added via the rich text editor.
  • Adding new fonts
  • Editing slideshows (including sizing, cropping and functionality)
  • Adding pop-ups

  • Adding additional add to cart buttons on product pages or collection pages
  • Changing drop-down menus into buttons
  • Providing advanced collection sorting and filtering
  • Making a theme wider or narrower
  • Making an unresponsive theme responsive
  • Adding infinite scroll (showing more products or content as the page scrolls)
  • Editing images (including cropping, adjusting color profiles, removing backgrounds, etc.)
  • Adding hover effects to product images
  • Adding labels or badges on collection pages
  • Adding color swatches
  • Implementing changes that provide misleading or deceptive information to customers
  • Moving features from one theme to another
  • Changing the color of payment icons
  • Editing the code for the checkout (except for Shopify Plus)
  • Custom translation services (including Order Printer and E-mail Notification Templates)
  • Providing coding instructions or feedback